SPECIFICATIONS
Applicable Window Type: French Window
Brand Name: MLYJZH
Format: ROPE
Hign-concerned Chemical: None
Installation Type: Exterior Installation
Material: Wood
Opening and Closing Method: Right Open
Origin: Mainland China
Pattern Type: Vertical
Sheet Size: Narrow Blade
Type: Roller Shades
is_customized: Yes
The size is width x height
【Natural hand-woven】Our bamboo roller blinds are made of natural high-quality bamboo, hand-woven, with exquisite workmanship, uniform wiring, good decorative effect, not easy to deform, strong and durable, and have a long service life. Privacy cannot be fully guaranteed. Suitable for indoor or outdoor use, but do not expose to rain or humidity. Natural bamboo curtains have super breathable and air-purifying effects
【Shading and Privacy】The slits of the bamboo roller blinds can filter the sunlight, and the shading rate is about 60%, making the sunlight softer and naturally weaker, not letting your room fall into dull darkness, and protecting people's eyes. Because bamboo roller blinds have gaps, privacy cannot be fully guaranteed
【Easy to Install】Use a simple hook to install the roller blinds, the bamboo blinds have lifters, pull the rope up and down slowly and smoothly, you can control the bamboo blinds up and down, easy to install, easy to use, the bamboo blinds can be wiped off with dry or wet cloth, Beautiful and durable even after prolonged use
【Wide Uses】The natural shutter roller blinds can be easily matched with different styles such as traditional, casual and modern. Balcony, tea room, hotel, office, restaurant, partition, background wall, roof, resort, outdoor leisure place, garden, outdoor area, carport, pavilion, etc.
Do not place the curtains in a humid environment or outdoors. The color of the actual natural bamboo may be slightly different from the computer monitor/calibrated color.
Manual measurement and cutting, if there is an error ~ (error 0.5-2cm), it is normal
The length of the hanging wooden pole is not included in the total length. The upper and lower wooden poles are about 4-5cm wide. Please know before placing an order. For example, a 1-meter-long bamboo curtain, plus the length of the upper and lower sides, is about 1.04 meters. In addition, the bamboo curtains in our store can be customized. If you need to customize the width and length, please contact us
At Country-Mouse.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
We kindly ask you to return the products in their original packaging.
All returned products will be fully refunded as long as they have not been used or damaged.
If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
However, please refrain from excessive testing beyond what is necessary.
If the product loses value due to excessive handling, we may reduce the refund amount.
If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@Country-Mouse.com, you will receive an email within 48 business hours with the return address or a return label.
If you received a product in poor condition or with a factory defect return is Free
In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
The refund will be processed promptly and without any additional charges.
We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
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Who pays the return cost?
Return case
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Country-Mouse.com will pay the cost of return
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Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer will pay the cost
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Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
According to the aforementioned conditions, there is no charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform Country-Mouse.com by email, sending your return request to info@Country-Mouse.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our Country-Mouse will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. Country-Mouse.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used. If you have not received your refund within 4-5 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@Country-Mouse.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@Country-Mouse.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be cancelled.
Please be aware that if the order is cancelled at the customer's request, a 5% payment processing fee will not be refunded.